Frequently Asked Questions
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Frequently Asked Questions
The frequently asked questions are grouped by category. Simply select a category from the list below, and then select
a question to view the answer.
Service
When should I replace my tyres?
Many tyres have tread wear indicator bars molded into the tread. When the tread is worn down to where you can see a solid bar of rubber across the width of the tread, it is time to replace the tyre. Here's another simple test you can perform to measure tread depth on your tyres. Place a coin into a tread groove with the head upside down and facing you. If you can see the top of the head, it's time to visit a Penfold Service Centre for a new tyre. Click here to make a booking or request a quote.
For any other questions regarding your vehicle's tyres, click here. What does it mean when the Service Engine Light/Maintenance Required Light displays on the dash?
This might indicate "Service", "Service Engine" or "Maint Reqd". It's an indicator that you're getting close to a scheduled maintenance interval. On some cars it's as simple as counting kilometres before it comes on, whilst on others it maps engine temperatures, oil temperatures, air temperatures and other indicators of probable stress to tell you when it might be time for new oil or a service.
If this light illuminates, you should contact your Service Centre as soon as possible. The technician will complete a thorough check of your vehicle and reset the light. What does the Electrical Fault Light mean?
This warning light is different in every car but usually looks like a picture of a battery. You'll see it come on and go off when you start your engine as part of the car's self-test.
If this light comes on and stays on, it means the electrical charging system is no longer working properly. Think of it like a cellphone battery. If the cellphone is plugged into the charger, you can use it indefinitely, but when you disconnect it from the charger, there's a limited amount of time before your battery runs out.
It's exactly the same in your car, only bigger. Every car has an alternator - the charger - and a 12V battery used to supply power to the electrical system. If the alternator becomes faulty or the drive belt to it snaps, it will not be able to do its job. The longer you drive, the more your car will use up the remaining juice in the battery and eventually the engine will die. This almost always requires a new or refurbished alternator and/or battery.
If this light is illuminated, you should contact your Service Centre as soon as possible. What does it mean when the Brake Warning Lights displays on the dash?
Most cars have a brake warning light on the dash. Its purpose is to alert you that something is wrong in the braking system. The brake warning light can indicate numerous things.
You should have your car looked at to identify the problem and have it fixed as soon as possible. What does it mean when the ABS Light comes on?
If it comes on, you should have your car looked at as soon as possible. It usually means the ABS computer has diagnosed that something is amiss in the system. It could be something as simple as dirt in one of the sensors, or something as costly as an entire ABS unit replacement. It's important to note that this light normally comes on when you start the car and then switches off a few seconds later. If it blinks, throbs, flashes or in any other way draws your attention to itself, you should take note. Compared to a steady light, a blinking ABS light normally indicates something more serious. What does it mean when the Coolant Warning Light comes on?
This is normally the coolant level warning light. If this comes on it means that the level of coolant in your radiator is low and needs topping up. DO NOT OPEN THE RADIATOR CAP WHEN THE ENGINE IS HOT! The coolant system is pressurised and it could easily release pressure and spray you with boiling coolant. Do it when the engine is cold. The coolant mixture behaves as an antifreeze in winter as well as a corrosion-inhibitor to stop your engine rusting from the inside out.
It is best to visit your Service Centre and have your coolant professionally topped up.
What does it mean when my Oil Warning Light comes on?
Typically this light will come on if your oil pressure is too low. Low oil pressure is serious and if you continue to drive with this light on, eventually your engine will die. Low oil pressure can be caused by a failed oil pump, a blocked oil filter or strainer in the sump, or by low oil levels - for example if your engine is burning oil.
You should have this inspected at your closest Service Centre as soon as you notice the problem. I need an Owner's Manual, Where can I get one?
An Owner's Manual is an essential document that explains how to operate and maintain your Mitsubishi. A replacement Owners Manual may be purchased from Penfold Mitsubishi Parts Department. If an Owner's Manual wasn't supplied with your new vehicle, please contact the Sales Manager at Penfold Mitsubishi. I need a Workshop Manual for my Mitsubishi - where can I get one?
Workshop manuals may be available for sale through Penfold Mitsubishi 5 years after new model or facelift release. If your Mitsubishi complies with this time frame, then workshop manuals maybe purchased in an electronic format from the Penfold Mitsubishi Parts Department. My car radio displays a message "CODE" required - what do I do
A radio CODE or personal identification number is a security feature making it difficult for others to use your radio in another car. Your CODE must be entred if the radio is ever removed or if the car battery is disconnected or goes flat.
Keep your CODE in a safe place and have it noted at your dealership. If you need your CODE and have lost it, contact your Penfold Mitsubishi Service to have your radio reset. A fee maybe charged for this service. Where should I take my Mitsubishi for service?
Your Mitsubishi Service Team are trained specialists - they know your car better than anyone. Our service conultants will tailor a service program that will ensure the long term safety and reliability, and resale value, of your Mitsubishi. State of the art manufacturing technology and world class quality control systems ensure your vehicle gives you many years of motoring pleasure.
Click here to make a booking online, or call Penfold Mitsubishi on (03) 9268 1488. How often should my vehicle be serviced?
As a minimum your Mitsubishi should be serviced in line with the recommended Regular Service Tables. However, depending on how and under what conditions your vehicle is driven, more frequent servicing may be required. Check the vehicle Service and Maintenance in your Service and Warranty Customer Information Booklet to find out if your vehicle requires more frequent servicing. How can I get advice?
Talk to a Penfold Mitsubishi Service Advisor. They are Mitsubishi specialists and will be pleased to discuss your service requirements and recommend a maintenance program that is tailored to your individual needs. To speak to someone, please call (03) 9268 1488. When does the Mitsubishi Diamond Advantage Capped Price Servicing Program become effective?
From the original warranty start date recorded in the Service and Warranty Customer Information Booklet for each eligible vehicle. When can a Program service be carried out?
Service intervals are for a given period of time, or distance (12 moths or 15,000km, whichever occurs first except for Ralliart and Lancer Evolution vehicles which are over 6 months or 7,500km). Even if the car isn’t driven far enough to cover the distance between service intervals, Mitsubishi vehicles should still be serviced according to the time period shown on the Regular Service Tables. What is covered under the program?
Under the Program, eligible vehicles are entitled to receive up to the first four Regular Services (eight Regular Services for Ralliart and Lancer Evolution vehicles) by time or distance (whichever occurs first) for no more than the applicable capped price. The final eligible service will be either the 48 month or 60,000km service (whichever comes first). The Program covers all items specified under the Regular Service Tables for each vehicle type detailed in the Service and Warranty Customer Information booklet, including parts, labour, oils and fluids, workshop supplied and environmental or waste oil disposal charges. What is not covered under the Program?
Additional service/maintenance items which are not covered within the Regular Services or the Program include (but are not limited to):
- Those items identified as requiring more frequent attention, depending on operating conditions as described in the Service and Warranty Customer Information Booklet.
- LPG additional maintenance items.
- Any servicing required as a result of the fitment of non-genuine parts or accessories.
- Normal wear and tear and consumable items requiring periodic maintenance (e.g. fuses, brake pads, wiper blades, batteries, tyres, wheel alignment, tyre rotation and balance etc.).
- Air conditioner pollen filter replacement.
- Fluids, additives and treatments not specified in the Regular Service Tables.
- Accident damage to any body, chassis or driveline components.
- Adjustments not specified in the Regular Service Tables
- Additional maintenance and repairs recommended by a Mitsubishi Dealer to suit your particular driving conditions.
If any additional service/maintenance work not covered under the Program is required, you will be informed of any additional cost prior to that work being undertaken. Where can the servicing be carried out?
Eligible vehicles can only be serviced under the program at authorised Mitsubishi dealers. Ralliart and Lancer Evolution vehicles can only be serviced under the program at Ralliart and Lancer Evolution authorised Mitsubishi dealers respectively. Where do I go to get my car serviced?
Audi Penfold
Penfold Mazda
Penfold Mitsubishi
For general servicing outside of warranty you can visit any of our service locations.
All our Service Centres also perform Tyre Servicing and Sales to suit your needs.
Can you book on-line?
You can book on-line at anytime and all details are current as to what days and times are available.
Do you have alternative transport?
Yes, we do we have a courtesy bus service that delivers within a 6km radius. Alternatively, we have Loan Vehicles available at reasonable prices. It is vital that you organise this when booking your service as numbers are limited. Will I be contacted when my vehicle's service is complete?
You will receive an SMS to inform you of the completion and the cost. Do you accept credit cards?
We accept most major credit cards excluding AMEX and Diners.
Click here to pay online via credit card.
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